Airport Services
Airport visitors will notice that a trip to FWA is a bit different than a trip to most airports. We want you to feel welcome at our airport, so we’ve gone the extra mile to make your time at FWA as pleasant as possible. Here are just some of the perks you’ll notice:
- Free wireless internet throughout the terminal
- Free half hour of parking in all parking lots
- Children’s play area - Post Security
- Sensory Room - Post Security
- Mothers Nursing Rooms - Post Security
- Complimentary curbside luggage assistance from our Customer Service Agents
- Full-service restaurant, bar, and coffee shop - Post Security - more info here
- Gift shop - Post Security
- Indoor Pet Relief Area - Post Security on first floor and second floor
- ATM (Three Rivers Credit Union) - Pre-Security located at the Welcome Center
- USPS Mailbox located outside of door C on the north side of the terminal drive
- Not to mention what we are most famous for: Welcoming incoming passengers to Fort Wayne with a fresh baked cookie! If a Host is not on-duty when you arrive, those famous cookies can still be found in the Cookie Kiosk at the Security exit!
Skycap/Shuttle Service
The Fort Wayne Airport Customer Service Agents are able to provide assistance to passengers 7 days a week. Our Customer Service Agents are available Monday-Friday 7am-12am and Saturday-Sunday 5am-12am. We strongly recommend scheduling a shuttle ride, wheelchair assistance, or luggage assistance 48 hours in advance to ensure that personnel are available. We cannot guarantee assistance with less than a 48-hour notice, but we will try our best to accommodate. We are able to accept requests via the forms linked below or over the phone at 260-458-4017.
Shuttle Assistance request here.
Wheelchair and/or Luggage Assistance request here.
The Welcome Center at FWA
Our Hospitality Hosts staff the FWA Welcome Center Monday-Friday 8:30am-8:30pm. Our Hosts are important community representatives not only to FWA, but to Fort Wayne, and Northeast Indiana. Hosts get a chance to show true Hoosier Hospitality to visitors from around the region and around the world. Hospitality Hosts provide assistance and information within the terminal, as well as FWA's famous cookies to arriving passengers!
If you are interested in volunteering at the airport, please contact Angie Dillon, Customer Experience Supervisor at adillon@fwairport.com or 260-446-3433 or fill out an application through the link below.
Tours at FWA and SMD
The Fort Wayne-Allen County Airport Authority offers tours of Fort Wayne International Airport (FWA) and Smith Field Airport (SMD) to school-aged groups and community organizations. The tour program aims to showcase various careers in aviation and airport facilities while instilling pride in our local airport. FWA also offers tours to area businesses and professional organizations by request. Learn more about tours here.
Hospitality PAWS
It’s no secret that air travel can be stressful for many people. Hospitality PAWS is Fort Wayne International Airport’s answer to the stress that passengers may feel when beginning their trips. FWA aims to give passengers a calm and comforting travel experience through a group of fully insured and highly trained certified therapy dogs and handlers.
FWA’s Hospitality PAWS program is currently made up of four handler/dog teams, with each dog being a different breed and possessing a unique personality. The PAWS teams come to the airport multiple times a week for two-hour shifts, with more frequent visits during higher traffic seasons such as the holidays and spring break. All of the therapy dog teams are certified by the Alliance of Therapy Dogs.
Hospitality PAWS handlers and dogs will be wearing nametags - say hi if you see a volunteer team working in the terminal!
Questions
If you have any questions about the Hospitality PAWS Program, please contact:
Katie Robinson
Marketing Specialist
krobinson@fwairport.com
260-446-3422
