Fort Wayne International Airport Gives Out Three Millionth Cookie
Fort Wayne International Airport Gives Out Three Millionth Cookie
Fort Wayne, Ind. – Fort Wayne International Airport (FWA) hosted a celebration of the famous FWA tradition of welcoming passengers to Fort Wayne with a locally baked cookie from Ellison Bakery, by handing out its three millionth cookie.
Passenger Holly Jones, along with her mother and two children, was randomly selected as the lucky winner as passengers deplaned the arriving Tampa Bay/St. Petersburg flight on Allegiant Air. The flight arrived to FWA at approximately 3:09pm. Honorary Hospitality Host, Icy D. Eagle, mascot of the Fort Wayne Komets Hockey Team, handed out the three millionth cookie and ushered in the celebration. Holly was not only awarded the special cookie, but also received a gift basket full of gifts and goods from FWA, a voucher good for roundtrip airfare for two on Allegiant Air, and a supply of cookies from Ellison Bakery.
Passengers on the selected flight were also given a special gift from the Airport as a part of the celebration.
“It’s exciting to get to be a part of something historic,” said Jones. “We’re looking forward to enjoying these cookies and taking another trip sometime soon!”
“Welcoming passengers to Fort Wayne is our way of making each passenger feel welcome to our city with the “Hoosier Hospitality” and attention to customer service that FWA is known for,” said Scott Hinderman, Executive Director of Airports. “We appreciate the continued partnership with Ellison Bakery as we celebrate this milestone.”
The awarding of the three millionth cookie also coincided with the debut of brand new FWA cookies. Now every arriving passenger will be welcomed to Fort Wayne with a package featuring a number of miniature cookies, rather than one small cookie. These packages feature flavors such as Birthday Cake and Chocolate Chip, with different varieties rotating frequently. Ellison Bakery will continue to produce the FWA cookies.
“In my prior work experience, I have traveled all over the world and was amazed on my first flight into Fort Wayne when a passenger was telling their young child that he would be able to get a free cookie in just a few minutes because Fort Wayne is the only airport that gives away free cookies,” said Stephanie Chattillion, Ellison Bakery CEO. “Ellison and Fort Wayne Airport have been partnering for over 8 years and we are proud to continue our partnership to provide a welcome home treat to the local Community and visitors into the Fort Wayne area.”
While the FWA Hospitality Host program has been put on pause indefinitely due to COVID-19 out of an abundance of caution for our dedicated Hosts, passengers can still expect to receive the cookies they know and love when they arrive at the airport. A cookie kiosk is located right at the security exit and passengers may help themselves to a special “welcome to Fort Wayne” treat.
About Fort Wayne-Allen County Airport Authority
The Fort Wayne-Allen County Airport Authority (FWACAA) was created in 1985 and is responsible for managing the Fort Wayne International Airport and Smith Field Airport. The airport authority is governed by a six-member board appointed by the Mayor of Fort Wayne and the Allen County Commissioners. Serving northeast Indiana and the surrounding region, FWA offers nonstop service to 14 cities on four airlines. In 2019, FWA served 791,810 passengers –the tenth year of consecutive growth. As a result of FWACAA’s commitment to customer service, Fort Wayne International Airport was recognized by USA Today as one of the friendliest airports in the nation. For more information about the Fort Wayne-Allen County Airport Authority, visit www.FWAirport.com.
Fort Wayne International Airport Takes Precautions for COVID-19
The Fort Wayne-Allen County Airport Authority (FWACAA) is taking the necessary steps to make sure that Fort Wayne International Airport (FWA) remains a safe and healthy environment for all passengers, guests, and employees during the Coronavirus (COVID-19) pandemic. Fort Wayne International Airport and Smith Field Airport continue to be open and operational. The Airport Authority offices are open on an adjusted schedule: 8am - 4:30pm Monday through Friday with the office closed from 11:30am - 12:30pm for lunch.
Continue to Mask Up
While the statewide Mask Mandate has been lifted, Fort Wayne International Airport continues to ask all passengers, guests, and employees to wear a mask at the airport. FWA is following the security directive issued by the the Department of Homeland Security and the Transportation Security Administration (TSA) by Executive Order from President Biden. As of April 30, 2021 TSA has extended the face mask requirement through September 13, 2021. TSA has developed requirements in consultation with the Federal Aviation Administration (FAA) and the Center for Disease Control (CDC). The full security directive can be read here.
All passengers, guests, and employees in the airport terminal's indoor public spaces will need to continue to wear a mask, or face covering of some kind, while at FWA. FWA and Airport Authority employees will also be following this requirement when out and about in the terminal building.
Keeping FWA Safe and Healthy
FWA is using a cleaning product that is an approved sanitizer against the human Coronavirus.
Staff is wiping down high touch points multiple times daily. - This includes doorknobs, elevator buttons, handrails, ticket counters, seating areas, restrooms, etc.
Additional hand sanitizing stations have been placed throughout the terminal building.
Airline, TSA, restaurant, and car rental staff are paying special attention to sanitizing their leased areas and counter spaces.
Plastic sneeze guards have been installed at all airline tickets counters, car rental counter, gate podiums, and the Airport Authority front desk.
Social distancing markers have been placed on areas where lines may form.
The Airport Authority is encouraging passengers to stay informed and contact their air carrier with specific questions about their flight via their websites, customer service departments, and social media.
Due to COVID-19, further precautionary measures have been taken to protect both staff and the traveling public at FWA.
Valet Parking Services have been suspended and all paid parking lots have been transitioned to credit card only in efforts to decrease person-to-person contact.
The Airport’s Customer Service Agent (CSA) program has resumed in a reduced capacity and limited schedule. Passengers needing CSA assistance should call ahead to schedule and ensure a CSA will be on duty.
FWA’s Hospitality Host Program, which are volunteers that hand out cookies and assist passengers with questions about NE Indiana, are returning to the airport on a limited basis. Prepackaged, individually wrapped cookies will be available for passengers via the Cookie Kiosk located near security exit.
The restaurant is open, but may have special precautions and procedures in place.
The Airport Authority Administrative Offices are closed to the public, and no one will be allowed in without a pre-existing appointment or special circumstance.
Lost and Found items falling under certain categories outlined by Airport Authority staff may be kept for a shorter period of time before being disposed of, if not claimed.
Q. Is it safe to fly?
A. Airlines are taking a number of precautions to ensure that the travel experience is as safe as possible. However, it is at the discretion of each passenger as to whether they make travel plans. Our staff works diligently throughout the terminal building and airport campus to continuously provide a safe, clean, and sanitized terminal area for the traveling public.
Q. Will my flight be canceled?
A. Flights cancelled due to the Pandemic are nearly obsolete, with most routes back to normal. We encourage all passengers to check with their airline for any updates on their flight status (use the links above).
Q. What is being done to keep passengers safe during this time?
A. FWA staff has accelerated efforts to clean and disinfect the terminal building multiple times per day. Approved sanitizing cleaning product is being used, high touch areas are being wiped down multiple times per day, hand sanitizing stations can be found throughout the terminal, and TSA agents are wearing face coverings and changing gloves frequently. FWA custodail staff is also using a special sprayer that casn quickly and easily disinfect all areas of the terminal building.
Q. What can I do to keep myself and others healthy while traveling?
A. We recommend following the CDC guidelines for safe social distancing while in the terminal, whether you are checking in for your flight or waiting at the gate. We also encourage passengers to wash their hands frequently, make use of hand sanitizer, and cough or sneeze into their elbow. Due to President Biden's Presidential Executive Order, all passengers, guests, and employees in the airport terminal's indoor public spaces must wear a mask, or face covering of some kind, while inside the terminal building. FWA and Airport Authority employees will also be following this requirement when out and about in the terminal building. All airlines also require face masks for passengers age 2 and older (with execeptions) and crew. If you are sick, or believe you have been exposed to the Coronavirus, we ask that you stay home and make changes to your travel plans.
Q. I am still scheduled to travel but have decided to cancel my flight. How can I do this?
A. Airlines are currently offering a number of options to alleviate the stress of canceling travel. Passengers can contact their airline through their 1-800 number, or their website (link to airlines and destinations page). Airlines have also opened up the ability to reach them through their social media channels and are offering alternative means of cancelling flights due to the current demand.
Q. Can I take hand sanitizer and disinfectant wipes in my carry-on bag?
A. Yes – TSA will allow hand sanitizer, disinfectant wipes, and pre-moistened hand wipes in your carry-on luggage. Hand sanitizer up to 12oz is allowed, while all other liquids must remain 3.4oz or less.
Q. Am I allowed to come into the airport to pick up my arriving passenger?
A. Guests are allowed inside the terminal building to pick up passengers when necessary. If possible, we encourage those doing an airport pick-up to wait in the Cell Phone Lot and pick their passenger up at the curb when they arrive. If you choose to come into the terminal building to wait for an arriving passenger we ask that you do not come in large groups, or linger in the terminal building longer than needed.
Passengers keep possession of boarding passes. Instead of handing their boarding pass to a TSA officer at the travel document podium, travelers should now place their boarding pass (paper or electronic) on the boarding pass reader themselves.
Separate food for X-ray screening. Passengers should place their carry-on food items into a clear plastic bag and place that bag into a bin. TSA Precheck members do not need to remove items from their bags.
Pack smart. Passengers should take extra care to ensure that they do not have any prohibited items, such as liquids, gels or aerosols in quantities greater than 3.4 ounces, in their carry-on bags (water bottles, shampoo). In response to COVID-19, TSA is allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags.
Practice social distancing. Passengers should allow for social distancing to reduce direct contact between employees and travelers whenever possible without compromising security. Noticeable adjustments leading up to the security checkpoint include, increasing the distance between individuals as they enter the security checkpoint, placing visual reminders of appropriate spacing on checkpoint floors and staggering the use of lanes where feasible.
Wear facial protection. TSA officers at checkpoints are now using facial protection. Travelers are encouraged to wear face protection to the checkpoint as well. Please note, however, passengers may need to adjust it during the screening process.
Real ID Deadline Extended. You now have until May 3, 2023 to upgrade your license to a Real ID. Following May 3, 2023 a Real ID will be mandatory in order to fly.