Fort Wayne International Airport
Airport Authority

Customer Appreciation Week Brings Celebration and…

Customer Appreciation Week Brings Celebration and Therapy Dogs to FWA

Fort Wayne, Ind. – Fort Wayne International Airport (FWA) will say “Thank you!” to passengers during the week of October 17-21 with Customer Appreciation Week. In conjunction with this special week, FWA will be launching a therapy dog program, Hospitality PAWS.  In partnership with Pets Assisting Well-Being and Success, Inc. (PAWS, Inc.). the program is beginning with a special Customer Appreciation Week schedule of daily visits from Alliance of Therapy Dogs registered handler and dog teams to bring passengers calm and comfort. Customer Appreciation Week celebrations also include event partner Visit Fort Wayne and a variety of promotions.

The celebration will kick off bright and early each morning. Departing passengers will be sampling fall specialty drinks from Seattle’s Best Coffee each morning from 6:00 to 9:00 AM. An FWA prize package will be given each day to an early morning “Road Warrior” through a raffle drawing.

FWAs Hospitality Hosts will be joined by different guest hosts from around the community, who will don the iconic blue vests to dole out hospitality (and cookies) FWA style. The official guest host schedule includes:

  • Monday, October 17, 10:00-11:00 AM: Wayne Mad Ants (Mad Ant mascot)
  • Tuesday, October 18, 10:00-11:00 AM: Visit Fort Wayne
  • Wednesday, October 19, 3:00-4:00 PM: Fort Wayne Komets ( Icy D. Eagle mascot and players)
  • Friday, October 21, 10:00-11:00 AM: Mayor Tom Henry
  • Friday, October 21, 3:00-4:00 PM: Fort Wayne TinCaps (Johnny mascot)

During the afternoons the smell of popcorn will fill the terminal, as passengers indulge in a pop-up snack stop before their flights. Late night passengers won’t be left out, the final flight of the day will be greeted with a late night snack of FWA cookies and treats from local vendors. One lucky flight per day will be surprised with FWA themed goodies. Event partner Visit Fort Wayne will be participating in the gift drop in addition to having representatives serve as guest hosts. Customer Appreciation Week has become an annual tradition for FWA; a week to celebrate passengers and the entire community.

About Fort Wayne-Allen County Airport Authority
The Fort Wayne-Allen County Airport Authority was created in 1985 and is responsible for managing Fort Wayne International Airport (FWA) and Smith Field Airport. The airport authority is governed by a six-member board appointed by the Mayor of Fort Wayne and the Allen County Commissioners. Serving northeast Indiana and the surrounding region, FWA offers nonstop service to 12 cities on four airlines. In 2015, FWA served 715,907 passengers - an 11 percent increase over 2014. For more information about the Fort Wayne-Allen County Airport Authority, visit

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